Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Freshlance (“Freshlance,” “we,” “us,” or “our”). By creating an account, accessing our applications, sharing or accessing a client portal, or using any part of the Freshlance platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using Freshlance on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

Freshlance provides capacity-aware project management, client relationship tracking, zero-login client portals, invoicing, and real-time availability forecasting designed for independent freelancers and solo consultants.

• Free Plan: Includes full access to the capacity engine, client management, and invoicing for up to two active projects and two active clients with zero cost and no time limit.
• Pro Plan: Paid subscription billed monthly or annually, offering unlimited active projects, unlimited clients, multi-currency invoicing, retainer burn-down tracking, and automated risk monitoring.
• Agency Plan: Announced multi-seat plan for small studios and boutique agencies, with terms specified upon commercial availability.

Subscription billing is managed through our authorized payment processors and Merchant of Record. All subscription fees are stated exclusive of applicable sales taxes or VAT unless otherwise required by law.

To access the workspace, you must authenticate via supported single-sign-on providers (such as Google OAuth) or provide a valid email address and secure password. You are responsible for safeguarding your login credentials and for all activities that occur under your account.

You must promptly notify us at security@freshlance.app if you suspect any unauthorized access to or compromise of your account.

Freshlance offers zero-login client portals and public booking pages accessible via unique, cryptographically opaque URLs. Knowing the URL serves as the credential to view project milestones, status updates, and public documents.

You have the ability to enforce server-side password protection on any client portal. You remain solely responsible for deciding whom to share portal URLs with and for applying appropriate confidentiality protections to sensitive client information.

Freshlance provides tools to generate, send, and track client invoices. Payments initiated by your clients are processed directly through your own connected Stripe Connect account. Freshlance is not a bank, money transmitter, or payment escrow service, and we charge 0% commission on your client invoice transactions.

You are solely responsible for:

• The accuracy, validity, and completeness of all line items, rates, and totals.
• Complying with applicable commercial tax, sales tax, VAT, and invoicing regulations.
• All contractual relationships, deliverables, dispute resolutions, and refunds between you and your clients.

The Freshlance capacity engine calculates an estimated “Next Available Date” based on the active estimated hours you input, your configured daily billing hours, and calendar settings. These figures are mathematical estimates intended strictly for project planning and scheduling convenience.

Similarly, accounting features—such as tax set-aside projections and effective hourly rate analytics—are strictly informational. Freshlance does not provide tax, accounting, financial, or legal advice. You should consult a certified tax professional or accountant regarding your business filings.

You retain 100% intellectual property ownership of all project data, client lists, time logs, contract templates, and business records you submit to Freshlance. We do not sell your personal or workspace data to third parties or data brokers.

You may export your complete workspace database as standardized CSV files at any time via Settings → Data, including after subscription cancellation. Account deletion permanently removes your workspace data from our active servers in accordance with our Privacy Policy.

You agree not to use Freshlance to:

• Transmit fraudulent, deceptive, defamatory, or unlawful communications or invoices.
• Distribute unsolicited commercial email (spam) through our email notification integrations.
• Attempt to probe, scan, or breach system security, authentication mechanisms, or rate limits.
• Decompile, disassemble, or reverse-engineer any portion of the Freshlance application code.
• Interfere with or overburden the infrastructure or availability of other users.

You may cancel your paid subscription at any time through Settings → Billing. Your access to paid features will remain active until the conclusion of your current prepaid billing cycle.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent or abusive behavior, or pose security risks to the platform or other users.

Freshlance is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, statutory, or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

To the maximum extent permitted by applicable law, in no event shall Freshlance, its founders, or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or client disputes arising out of your use of the platform.

Our total cumulative liability for any claims arising out of or related to these Terms or the service shall not exceed the total fees paid by you to Freshlance during the twelve (12) months preceding the event giving rise to liability, or $100 USD, whichever is greater.

We may update these Terms periodically to reflect product updates, regulatory requirements, or security enhancements. Material changes will be communicated via email or through an in-app notice prior to taking effect. Continued use of Freshlance after the effective date of updated Terms constitutes your acceptance.

For questions, legal notices, or feedback regarding these Terms of Service, please contact our team at: hello@freshlance.app or support@freshlance.app.